Ozwin Casino Privacy Policy

Ozwin › Privacy Policy

This Privacy Policy sets forth the principles and practices that govern the collection, use, storage, and disclosure of personal information by Ozwin Casino (“Ozwin”, “we”, “us”, or “our”) through our website and online services. This policy applies to all users (“you”, “your”) who access our website, located at https://play.ozwincasino6.com/lobby/?skinId=1, and engage with our products or services. Ozwin Casino is committed to protecting your privacy and handling your information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable data protection legislation.

1. Collection of Personal Information

Ozwin Casino may collect personal information directly from you when you register an account, use our services, participate in promotions, contact customer support, or otherwise interact with our website. The types of information we may collect include, but are not limited to:

Full name
Date of birth
Contact details, such as email address, phone number, and residential address
Identity verification documents, such as government-issued identification
Payment information, including banking details and transaction history
Account credentials, such as username and password
IP address and device information
Gameplay activity and preferences
Communications with Ozwin Casino, including customer support inquiries

2. Use of Personal Information

Your personal information may be used by Ozwin Casino for the following purposes:

To verify your identity and eligibility to use our services
To process transactions, deposits, and withdrawals
To manage, operate, and improve our website and services
To communicate with you regarding your account, transactions, and promotions
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements
To detect, prevent, and investigate fraudulent or unlawful activities
To conduct data analytics and generate aggregated statistical information
To respond to your inquiries or requests for assistance

3. Disclosure of Personal Information

Ozwin Casino may disclose your personal information to third parties in the following circumstances:

To payment processors, financial institutions, and service providers engaged to facilitate transactions and operations
To identity verification and compliance service providers
To regulatory or law enforcement authorities as required by applicable law
To our professional advisers, such as legal and auditing firms
To any other party with your consent or as otherwise permitted by law

We require all third parties handling your personal information to respect the security and confidentiality of your data and to process it in accordance with this Privacy Policy and applicable laws.

4. Storage and Security of Personal Information

Ozwin Casino implements appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Personal information is stored on secure servers, and access is restricted to authorized personnel only. While we strive to ensure the security of your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any unauthorized use of your account.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support the functionality of our services. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences. You can manage or disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

6. Access and Correction of Personal Information

You have the right to access and update your personal information held by Ozwin Casino. To request access or correction, please contact our customer support team using the details provided below. We may require verification of your identity before fulfilling your request. In certain circumstances, we may refuse access or correction as permitted or required by law, in which case we will provide you with reasons for our decision.

7. Retention of Personal Information

Ozwin Casino retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it.

8. International Transfers

Your personal information may be transferred to and processed in countries outside of Australia where our servers or service providers are located. We take reasonable steps to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws, including entering into appropriate contractual arrangements where required.

9. Children’s Privacy

Ozwin Casino is intended for individuals aged 18 years or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal information has been collected from a minor, we will take prompt steps to delete such information from our records.

10. Changes to This Privacy Policy

Ozwin Casino reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to remain informed about how your information is protected.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected] or through the contact form available on our website. We will respond to your inquiry as soon as reasonably practicable.

12. Complaints

If you believe that we have breached your privacy rights under applicable laws, you may contact us using the details provided above. We will investigate your complaint and provide a response in accordance with our internal procedures. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy was last updated on 12 June 2024.